Accessibility Statement for the Convatec Complete™ Online Management System (CCOMS)

This accessibility statement applies to the Convatec Complete™ Online Management System (CCOMS).

Accessibility Features

This website is run by Convatec. We want as many people as possible to be able to use this website. For example, that means you should be able to:

Change colours, contrast levels and fonts
Zoom in up to 400% without the text spilling off the screen
Navigate most of the website using a keyboard or speech recognition software
Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We've also made the website text as simple to understand as we can.

AbilityNet has advice on making your device easier to use if you have a disability.

We have tested this website and found it to be fully accessible.

If you find any problems or think we're not meeting accessibility requirements, contact us:

Email: convateccompletequeries@convatec.com

We'll consider your request and get back to you within two days.

If you need information on this website in a different format, such as accessible PDF, large print, easy read, audio recording or Braille, feel free to contact us using the methods above.

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations').

If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Convatec is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard. This website is fully compliant with the Web Content Accessibility Guidelines version 2.2 AA standard.

This statement was prepared on 20 March 2025. It was last reviewed on 17th February 2025.

This website was last tested via audit on 17th February 2025, against the WCAG 2.2 AA standard.

The test was carried out by Nexer Digital Ltd.

We chose the pages to audit on the basis of the "standard" user journey.

The audit assessed the following pages and functions (all were under https://ccoms-training.amcare.local/):

Dashboard -- dashboard
Login -- auth/login
Forgot Password -- auth/forgot-password
Footer (Privacy Policy) -- info/privacy-policy
Footer (Legal Notice) -- info/legal-notice
Footer (Contact Us) -- info/contact-us
'Something Went Wrong' Error Page -- dashboard
My Orders -- dashboard/orders
Orders to Approve -- /dashboard/orders/orders-to-approve
Formulary -- dashboard/formulary
My Team -- /dashboard/my-team
Live Spend Report -- dashboard/reports/live-spend-report
Out of Stock Items -- dashboard/reports/out-of-stock
Messages -- dashboard/messages
FAQs -- dashboard/faqs
Resources -- dashboard/resources
Cart -- dashboard/resources
My Account -- dashboard/my-account
Settings (Admin) -- dashboard/admin
Create Order -- dashboard/orders/create
Order Summary -- dashboard/orders/9139758

The audit used the Web Content Accessibility Guidelines V2.2, levels A and AA, to determine how accessible the selected pages are.

Accessibility Statement for the Convatec Complete™ Online Management System (CCOMS)

Introduction

Accessibility Features